Frequently Asked Questions

PRODUCTS

How do I care for my Pehr products?

All merchandise has care labels and/or washing instructions attached. Please refer to these instructions, or for complete guide for caring for your Pehr products, please click here to download our standard care instructions.

How do I get my storage bins and hampers to stand up straighter?

To get your storage perfectly perfect, watch our How-To video below!

Do you sell fabric by the yard?

At this time, we do not sell fabric by the yard.

ORDERS AND RETURNS

Returns for Online Customers

If you are not satisfied with your purchase you can return it within 30 days from the purchase date in it's original product packaging and unused condition for a full refund (Excluding Shipping & Handling Fees). Please note that all sale items are FINAL SALE and are not eligible for exchange or return. 

In order to begin the return process, please click here

Once this information is received, you will be sent a return authorization number and details on returning your items. 

Once the warehouse has confirmed receipt of the returned item and has verified that the item is in it's original product packaging and unused condition your credit card will be issued a refund. You will receive a confirmation email notifying you of the refund. Please be advised it may take a few weeks for a refund to appear on your credit card statement. 

Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a re-stocking fee.  

Exchange for Online Customers

You can exchange an item as long as it is in it's original product packaging and unused condition Please note that all sale items are FINAL SALE, no exchanges or returns. 

In order to begin the exchange process, please click here

    Once this information is received, you will be sent an exchange authorization number and details on how to exchange your items.

    Once the warehouse has confirmed receipt of the requested exchange item and has verified that the item(s) is in it's original product packaging and unused condition, your exchanged item(s) will be shipped. Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a re-stocking fee.

    You may need to provide credit card information to process shipping costs and any possible price adjustments. Once the item ships, you will receive new shipping and tracking information.

    How do I reach customer service?

    Please feel free to contact us via email or call us at 1-855-815-PEHR (7347) with any questions that you may have. Our Customer Service hours are Monday through Friday, 9am - 5pm EST. 

    US Domestic Shipping Policy - Contiguous USA Only

    All orders under $100 USD will be charged a flat shipping rate of $9.99 to addresses within the US.  All domestic packages are delivered using FED EX. We are unable to deliver to P.O. Boxes, Alaska or Hawaii, or any US Territories at this time. Once your order is placed, please allow 3-8 business days for shipping.

    All Domestic orders over $100 USD, are eligible for Free Shipping and Free Returns (excluding rugs).

    Due to their size and weight, Rugs require special attention and a delivery processing surcharge. Rugs are only available for the Contiguous USA only.  All Rugs will be charged a shipping and handling fee per item based on size. Rugs are not eligible for Free Returns or any Free Shipping coupon code. 

     Size Shipping & Handling Fee
    5' Round $25 USD

    4' x 6'

    $25 USD

    5' x 8' 

    $30 USD

    8' x 10' 

    $55 USD

     

    International Shipping Policy 

    Unfortunately we are unable to offer International Shipping at this time. 

     

    Lost & Missing Packages

    Please note: Pehr is not responsible for any lost or undelivered packages.  All lost or undelivered package inquiries must be submitted to FedEx directly for resolution with your tracking number.  Replacement and/or refund of lost or stolen packages will be reviewed on an individual basis. 

    All domestic and international unclaimed packages may be subject to a re-stocking and/or re-shipping fee. 

     

    Mis-Shipped or Damaged Items

    If you have received an incorrectly shipped or damaged product we ask that you kindly contact us for resolution. 

     

    PROMO CODES

    Only one promo code can be used per order. 

     

    DISTRIBUTERS AND WHOLESALERS

    Distributors

    Pehr Designs is currently looking for international distributors. If you are a distributor and are interested in carrying our collection, please contact us.

    How do I set up a wholesale account?

    Interested retailers can email or call us at 416.792.7070 for a price list and order minimums. Click here to find out more.

    PRESS

    Press Inquiries

    For press releases and press inquiries, please contact us by email: info@pehrdesigns.com or phone: 416.792.7070.

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